Last month we reviewed (and recommended as a “good buy”) the new Barnes & Noble Nook 7 Tablet. We recently received an email from Barnes & Noble informing us of a product recall on the Power Adapter included with the device. It seems that the Power Adapter can break and expose metal parts that could lead to an electrical shock hazard when the device is plugged into the wall.
If you purchased this device on-line or at a Barnes & Noble store you need to return the Power Adapter using the on-line form at the following web site Nook 7 Tablet Recall Information. Upon receipt, Barnes & Noble will send you a replacement Power Adapter and a $5.00 gift card.
I’m fairly confident that at the original selling price of $49.99 B&N was not making any serious money on the Nook 7 Tablet. This is the only current Nook Tablet device (not counting e-readers) that is NOT manufactured and co-branded with Samsung. I’m also pretty confident that the cost for a replacement Power Adapter, two way shipping and handling, plus the value of the $5.00 gift card makes the recall cost total about $40.00 per return. According to published details the company has sold approximately 140,000 of the affected Nook 7 Tablets. If every person returns the defective Power Adapter the cost to Barnes & Noble would exceed $5,000,000 dollars.
Barnes & Noble can’t seem to catch a break on selling digital devices. For several years B&N invested many millions of dollars on R&D, custom manufacturing, marketing, special store fixtures and dedicated sales, training and support personnel. B&N competed during those years with Apple, Samsung, Amazon and others for both the consumer, business and education markets. During that period I personally worked for B&N and helped sell and support Nooks at two retail stores. In the last two-three years B&N has co-branded Nooks that are manufactured by Samsung – a better and more successful approach.
If you purchased the new Nook 7 Tablet for $49.99 during the period of November 2016 through January 2017 you can check your devices serial number against the recall list by clicking this link Nook 7 Tablet Recall Information. We recommend that you do so – and especially if you purchased the device for a child or grand child.